![]() ![]() ![]() "It's actually an act of kindness to tell somebody when they're screwing up," Scott previously told Business Insider. giving negative feedback when necessary, but not in a mean way. According to Scott, radical candor is about challenging directly and caring personally - i.e. On the other hand, McChord said, telling someone, "Great job, everything was perfect" is "not actionable" and is "almost unhelpful."ĭatto's management strategy is a nice example of " radical candor," a term coined by former Apple and Google exec and CEO coach Kim Scott. Comments such as, "Hey, here's how we could do this a little bit better next time" tend to be appreciated. "As long as the feedback you provide is actionable, people will find it to be valuable," McChord told Bryant. Hence the limit on how often employees receive praise for their work. "Focusing on what we're not good at, and how to improve it, is pretty much what we do all day," McChord said. McChord said as much in an interview with Adam Bryant on LinkedIn. Instead, managers should focus on what their team can do better.Įmployees at Datto are lucky if they hear the phrase "good job!" three times a year.Īustin McChord, who is the CEO of the data-protection company, thinks workers should constantly be pushing themselves to get better, instead of resting on their laurels and assuming they've already achieved perfection.The phrase "great job, everything was perfect" isn't actionable or helpful. He said managers shouldn't constantly praise their employees' work.Austin McChord is the CEO of data-protection company Datto. ![]() Account icon An icon in the shape of a person's head and shoulders. ![]()
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